ITTN-020: Summit Service Levels

  • Cristian Silva

Latest Revision: 2020-06-25

1   Introduction

The following is the list of the different service levels that IT can provide at the Summit.

Each service level details the resource requirements and the expected time required to deliver the service. The time includes the startup and verification of IT, but it does not include the verification of the service by the end user.

2   Service Levels

2.1   Level 0

Verification of fibers state prior to the startup process.

Summit:1 FTE
Base:0 FTE
Time:3 hours
Activity Location IPAM Link
Visual inspection
Fiber checks

2.2   Level 1

Minimal connection at the summit with link to the base. Wired and Wireless are available.

Requires verification of the AURA DWDM at Caseta Pachon with NOIRLab

Summit:2 FTE
Base:1 FTE
Time:6 hours
Device Location IPAM Link
Core Switches Rack A3 https://ls.st/vgm
Distribution Switches Rack A3 https://ls.st/uof
Wireless Lan Controller Rack A4 https://ipam.ls.lsst.org/dcim/devices/45/
Access Switches Rack A3 https://ls.st/l3l
DWDM Rack A7 https://ipam.ls.lsst.org/dcim/devices/14/
Core Cluster Rack A1 https://ls.st/bya
DNS
https://ls.st/g9w
DHCP
https://ls.st/oxg

2.3   Level 2

Level 1 + Monitoring and building cameras

Summit:1 FTE
Base:0 FTE
Time:6 hours
Device Location IPAM Link
APIC 1 Rack A4 https://ipam.ls.lsst.org/dcim/devices/48/
Spine 1 Rack A3 https://ipam.ls.lsst.org/dcim/devices/41/
Spine 2 Rack A4 https://ipam.ls.lsst.org/dcim/devices/52/
Leaf 01 Rack A1 https://ipam.ls.lsst.org/dcim/devices/29/
Leaf 03 Rack A5 https://ipam.ls.lsst.org/dcim/devices/10/
APIC 2 Rack A4 https://ipam.ls.lsst.org/dcim/devices/49
APIC 3 Rack A4 https://ipam.ls.lsst.org/dcim/devices/50
Border Leaf 09 Rack A7 https://ipam.ls.lsst.org/dcim/devices/11/
Border Leaf 10 Rack A7 https://ipam.ls.lsst.org/dcim/devices/12/
Remaining Leafs Several https://ls.st/pq1
HVAC Server Rack B2 https://ipam.ls.lsst.org/dcim/devices/75/
3rd Floor Switch Camera
5th Floor Switch Camera

2.4   Level 3

Level 2 + Main Computing

Requires 1 extra FTE from Software group to verify the software.

Summit:1 FTE
Base:1 FTE
Time:4 hours
Device Location IPAM Link
Amor cluster Rack B1 https://ls.st/4od
Andes cluster Rack A1 https://ls.st/w60
Azar cluster Rack A6 https://ls.st/dah

2.5   Level 4

Level 3 + calibration hill

Summit:2 FTE
Base:1 FTE
Time:3 hours
Device Location IPAM Link
Weather, Dimm and All-Sky Cab.
Main Generator Cabinet

2.6   Level 5

Level 4 + Building

Requires reset of ip phones.

Summit:2 FTE
Base:1 FTE
Time:6+ hours
Device Location IPAM Link
1st Floor (incl. GeoVictoria)
3rd Floor (incl. M2, Hex-Rot,etc)
5th Floor
Upper Levels Wifi

2.7   Level 6

Level 5 + Auxtel

Requires reset of ip phones in Auxtel.

Summit:2 FTE
Base:1 FTE
Time:2 hours
Device Location IPAM Link
Auxtel Rack

2.8   Level 7

Level 6 + Telephony and Video Conference.

Requires reset of all IP phones.

Summit:1 FTE
Base:0 FTE
Time:3 hours
Device Location IPAM Link
Cisco BE6K Rack A4 https://ipam.ls.lsst.org/dcim/devices/44/
Video Conference Conf. Room

2.9   Level 8

Level 7 + all the rest

Summit:2 FTE
Base:0 FTE
Time:4 hours
Device Location IPAM Link
Summit Villa
Contractors Network
Casino
Any other

3   Appendix

3.1   Acronyms

Term Description
APIC Application Policy Infrastructure Controller
DWDM Dense Wavelength Division Multiplexing
DNS Domain Name System
DHCP Dynamic Host Configuration Protocol
FTE Full Time Employee
HVAC Heating, ventilation, and air conditioning
IP Internet Protocol
IPAM IP Address Management