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IT service levels offered at the summit.
1 Introduction¶
Service levels offered at the summit.
2 Service Levels¶
2.1 Level 0¶
Verification of fibers state prior to the startup process.
| Summit: | 1 FTE |
|---|---|
| Base: | 0 FTE |
| Time: | 3 hours |
| Activity | Location | IPAM Link |
|---|---|---|
| Visual inspection | N/A | N/A |
| Fiber checks | N/A | N/A |
2.2 Level 1¶
Minimal connection at the summit with link to the base. Wired and Wireless are available.
Requires verification of the AURA DWDM at Casete Pachion with NOIRLab
| Summit: | 2 FTE |
|---|---|
| Base: | 1 FTE |
| Time: | 6 hours |
| Device | Location | IPAM Link |
|---|---|---|
| Core Switches | Rack ? | link |
| Distribution Switches | Rack ? | link |
| Wireless Lan Controller | Rack ? | link |
| Access Switches | Rack ? | link |
| DWDM | Rack ? | link |
| Core Cluster | Rack ? | link |
| DNS | Rack ? | link |
| DHCP | Rack ? | link |
2.3 Level 2¶
Level 1 + Telephony and Video Conference.
Requires reset of all IP phones.
| Summit: | 1 FTE |
|---|---|
| Base: | 0 FTE |
| Time: | 3 hours |
2.4 Level 3¶
Level 2 + Monitoring
| Summit: | 1 FTE |
|---|---|
| Base: | 0 FTE |
| Time: | 6 hours |
| Device | Location | IPAM Link |
|---|---|---|
| APIC 1 | Rack ? | link |
| Leaf 01 and 03 | Rack ? | link |
| APIC 2 and 3 | Rack ? | link |
| Border Leafs | Rack ? | link |
| Remaining Leafs | Rack ? | link |
| HVAC Server | Rack ? | link |