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IT service levels offered at the summit.
1 Introduction¶
The following is the list of the different service levels that IT can provide at the Summit.
Each service level details the resource requirements and the expected time required to deliver the service. The time includes the startup and verification of IT, but it does not include the verification of the service by the end user.
2 Service Levels¶
2.1 Level 0¶
Verification of fibers state prior to the startup process.
| Summit: | 1 FTE |
|---|---|
| Base: | 0 FTE |
| Time: | 3 hours |
| Activity | Location | IPAM Link |
|---|---|---|
| Visual inspection | N/A | N/A |
| Fiber checks | N/A | N/A |
2.2 Level 1¶
Minimal connection at the summit with link to the base. Wired and Wireless are available.
Requires verification of the AURA DWDM at Caseta Pachon with NOIRLab
| Summit: | 2 FTE |
|---|---|
| Base: | 1 FTE |
| Time: | 6 hours |
| Device | Location | IPAM Link |
|---|---|---|
| Core Switches | Rack ? | link |
| Distribution Switches | Rack ? | link |
| Wireless Lan Controller | Rack ? | link |
| Access Switches | Rack ? | link |
| DWDM | Rack ? | link |
| Core Cluster | Rack ? | link |
| DNS | Rack ? | link |
| DHCP | Rack ? | link |
2.3 Level 2¶
Level 1 + Monitoring and building cameras
| Summit: | 1 FTE |
|---|---|
| Base: | 0 FTE |
| Time: | 6 hours |
| Device | Location | IPAM Link |
|---|---|---|
| APIC 1 | Rack ? | link |
| Spine 1 then Spine 2 | Rack ? | link |
| Leaf 01 and 03 | Rack ? | link |
| APIC 2 and 3 | Rack ? | link |
| Border Leafs | Rack ? | link |
| Remaining Leafs | Rack ? | link |
| HVAC Server | Rack ? | link |
| 3rd Floor Switch Camera | Rack ? | link |
| 5th Floor Switch Camera | Rack ? | link |
2.4 Level 3¶
Level 2 + Main Computing
Requires 1 extra FTE from Software group to verify the software.
| Summit: | 1 FTE |
|---|---|
| Base: | 1 FTE |
| Time: | 4 hours |
| Device | Location | IPAM Link |
|---|---|---|
| Amor cluster | Rack | link |
| Andes cluster | Rack | link |
| Azar cluster | Rack | link |
2.5 Level 4¶
Level 3 + calibration hill
| Summit: | 2 FTE |
|---|---|
| Base: | 1 FTE |
| Time: | 3 hours |
| Device | Location | IPAM Link |
|---|---|---|
| Weather, Dimm and All-Sky Cab. | ||
| Main Generator Cabinet |
2.6 Level 5¶
Level 4 + Building
Requires reset of ip phones.
| Summit: | 2 FTE |
|---|---|
| Base: | 1 FTE |
| Time: | 6+ hours |
| Device | Location | IPAM Link |
|---|---|---|
| 1st Floor (incl. GeoVictoria) | ||
| 3rd Floor (incl. M2, Hex-Rot,etc) | ||
| 5th Floor | ||
| Upper Levels Wifi |
2.7 Level 6¶
Level 5 + Auxtel
Requires reset of ip phones in Auxtel.
| Summit: | 2 FTE |
|---|---|
| Base: | 1 FTE |
| Time: | 2 hours |
| Device | Location | IPAM Link |
|---|---|---|
| Auxtel Rack |
2.8 Level 7¶
Level 6 + Telephony and Video Conference.
Requires reset of all IP phones.
| Summit: | 1 FTE |
|---|---|
| Base: | 0 FTE |
| Time: | 3 hours |
| Device | Location | IPAM Link |
|---|---|---|
| Cisco BE6K | Rack | link |
| Video Conference | Conf. Room |
2.9 Level 8¶
Level 7 + all the rest
| Summit: | 2 FTE |
|---|---|
| Base: | 0 FTE |
| Time: | 4 hours |
| Device | Location | IPAM Link |
|---|---|---|
| Summit Villa | ||
| Contractors Network | ||
| Casino | ||
| Any other |
3 Appendix¶
3.1 Acronyms¶
| Term | Description |
|---|---|
| APIC | Application Policy Infrastructure Controller |
| DWDM | Dense Wavelength Division Multiplexing |
| DNS | Domain Name System |
| DHCP | Dynamic Host Configuration Protocol |
| FTE | Full Time Employee |
| HVAC | Heating, ventilation, and air conditioning |
| IP | Internet Protocol |
| IPAM | IP Address Management |